Refund Policy

1. Overview

Because of the nature of design and development work, refund terms vary by service type. The sections below explain when a refund is possible and how.

2. Custom development projects

• The initial deposit is fully refundable if the project is cancelled within 7 days of payment and before any development work begins.
• Once work has started, amounts are credited against work actually completed, and payments for completed or in-progress milestones are non-refundable.
• Payment and milestone details are set out in the project contract.

3. Consulting sessions

A scheduled consulting session can be cancelled for a full refund if cancelled at least 48 hours before the session. Cancellations within less than 48 hours are non-refundable.

4. Maintenance and support

• Monthly plans: can be cancelled at any time, with the remainder of the current month refunded on a pro-rata basis.
• Annual plans: can be cancelled with the remaining balance refunded pro-rata, after a 10% administrative fee on the remaining amount.

5. Full refund cases

We issue a full refund in the following cases:

• We fail to deliver the agreed service within the set timeframe without acceptable reason.
• There is a material defect in the deliverables that is our fault and that we are unable to fix.
• The work does not match the specifications agreed in the contract.

6. What refunds don't cover

• Services completed and accepted by the client.
• Digital products that have been activated or used.
• Consulting sessions that have already been delivered.
• Changes to project requirements by the client after the design or scope was approved.

7. Refund method and timing

• Approved refund requests are processed within 5 to 10 business days of approval.
• Refunds are issued to the original payment method where possible; otherwise we'll agree an alternative with you.
• The payment gateway may deduct processing fees that are outside our control.

8. How to request a refund

To request a refund, email us at contact@muntajstudio.com with your invoice or project number and the reason for the request.

9. Changes to this policy

We may update this policy from time to time and will post any material changes on this page, with the date above updated.